Amazon opens a virtual clinic for its employees: Amazon Care
It’s confirmed. Amazon is indeed opening a virtual clinic for its employees in Seattle (United States). The rumors had started to swell with the hiring of Doctor Martin Levine, director of a group of health clinics in this city. Then the information was, for the first time, relayed by the American media CNBC on August 9th,2018.
The Amazon Care app provides four services in total. Each employee will have access to messaging, videoconferencing, a medical prescription and a home visit, whether at work or elsewhere if necessary. Services are currently only available from 8 a.m. to 9 p.m. on business days and 8 a.m. to 6 p.m. on weekends.
Amazon employees and their families (dependent or eligible) will no longer need to travel to see a doctor. As soon as they enroll in the program with a health plan and live in Seattle, they will be able to use the Amazon Care app.
Amazon does not directly employ any doctors and calls on Oasis Medical. This is a group of clinics that is thus available Monday to Friday from 8 a.m. to 9 p.m. and Saturday and Sunday from 8 a.m. to 6 p.m. This is a pilot project based only in Seattle at this time, with the goal of verifying that the service will be used by company employees.
From teleconsultation to home visits
Amazon Care will allow users, who are currently limited to Amazon’s employees in Seattle, to chat with a practitioner. Employees will also be able to speak by videoconference to their doctor, who will issue prescriptions if necessary via the application.
The drugs will be available to patients at the pharmacy of their choice. Note that the acquisition of PillPack by Amazon in June 2018 will also play its role. The online pharmacy will allow employees to have certain medications in less than two hours.
It is also possible for the doctor to send a nurse for a physical consultation via the Mobile Care recommendation. The purpose of the application is to act quickly (vaccines, samples, tests …), note however that Amazon Care does not take into account emergencies